Internet used more by credit card customers

Posted 2008-05-13

The internet is being increasingly used by credit card customers, to research deals and fill out applications for new cards, according to a recent report.

Figures from Global Reviews show that the internet is now the favourite source to look at and manage credit cards, with 64 per cent of customers opting to use it when applying for a new card, reports the Thrifty Scot.

An additional 68 per cent use the medium to manage their account, including checking and paying bills.

One official has told the website that the quality of these sites is not up to scratch and needed improvement.

"With so many customers going online, providers wanting to attract these customers need to make sure that their website offers the information customers are looking for. All the online applications we looked at could be significantly improved," he said.

He added that as household budgets tighten many people will look around for a better deal.

Recent figures from the banking industry revealed that online credit card fraud has increased by 37 per cent since last year, reaching £290.5 million.

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